Telephone Interviews

In-House Telephone Data Collection

Creative Consumer Research offers clients a fully-staffed and in-house telephone center with full-time supervisory personnel at all times.

You can be confident that your data is collected using proven quality techniques. Interviewers are trained on general telephone interviewing practices and the unique characteristics of your projects.

Every project in our call center has a supervisor on hand to:

• Train interviewers on individual project requirements
• Observe real-time data collection
• Monitor project progress
• Identify study issues or challenges immediately
• Offer actionable solutions
• Keep projects moving forward in a cost-efficient manner
• Ensure study requirements and deadlines are met

Creative Consumer Research monitors quality by:

• Listening to completed surveys to confirm proper administration
• Validating to ensure respondents meet study requirements

Creative Consumer Research does not use:

• Temporary staffing
• At-home callers